Privacy Policy

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Privacy

Charging Cities LLC (“Charging Cities,” “we,” “our,” or “us”) believes privacy, transparency, and responsible data practices are essential to building trust with our customers and visitors. This Privacy statement explains how we collect, use, and protect information when you visit our website, purchase products through our online store, or interact with Charging Cities services.

When you use our website or services, we may collect information that you voluntarily provide to us. This may include your name, email address, telephone number, billing and shipping address, account credentials, and membership information. When purchases are made or charging services are used, we may also collect transaction information necessary to process payments, fulfill orders, administer memberships, or provide customer support.

We may also automatically collect certain technical information when visitors interact with our website. This may include IP address, device information, browser type, operating system, referring pages, and usage activity. These technologies help us maintain security, improve performance, and better understand how visitors use our services. In certain circumstances, approximate geographic location may be inferred from IP address or device settings in order to provide location-based functionality.

Payments for products or services are processed by secure third-party payment processors. Charging Cities does not store full credit card numbers on its servers. Our practices relating to electronic communications and online data handling are designed to comply with applicable U.S. privacy and consumer protection laws, including the Electronic Communications Privacy Act and the Federal Trade Commission Act, which prohibit deceptive or unfair practices relating to consumer data.

Information collected through our website may be used to operate our services, process purchases, manage memberships, deliver customer support, improve system performance, protect against fraud or unauthorized activity, and communicate with customers about service updates or promotions. Charging Cities may share limited information with trusted service providers that assist with payment processing, cloud hosting, shipping logistics, analytics, and website functionality. These service providers are permitted to use information only as necessary to perform services on our behalf.

Charging Cities does not sell personal information for monetary compensation. Certain website analytics technologies may share limited technical data for performance and diagnostic purposes. Residents of California have rights under the California Consumer Privacy Act and the California Privacy Rights Act to request access to personal information we hold about them, request corrections or deletion of personal information, and request restrictions on certain types of data sharing. Requests related to personal information may be submitted using the contact information provided on this website, and we may take reasonable steps to verify identity before responding to such requests.

Charging Cities uses cookies and similar technologies to help improve website functionality and understand how visitors interact with the site. Cookies are small files stored on a user’s device that allow websites to remember user preferences and improve performance. Visitors may adjust browser settings to block or remove cookies, although some site features may not function properly if cookies are disabled. Where supported, Charging Cities may recognize Global Privacy Control signals that communicate a user’s preference regarding certain types of data sharing.

Charging Cities retains personal information only as long as reasonably necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, or misuse. Although we strive to implement strong security practices, no internet-based system can guarantee absolute security.

Our website may contain links to third-party websites or services that are not controlled by Charging Cities. These sites operate independently and may maintain their own privacy policies and practices. Charging Cities is not responsible for the content or privacy practices of those third-party services.

Our services are intended for adults and are not directed to children under the age of thirteen. Charging Cities does not knowingly collect personal information from children, and we comply with the Children’s Online Privacy Protection Act in connection with online services directed toward minors.

Charging Cities may update this Privacy statement periodically to reflect changes in business operations, technology, or legal requirements. When updates are made, the revised policy will be posted on this page with an updated effective date.

E-commerce

Charging Cities offers EV charging accessories, automotive accessories, bicycle accessories, and branded merchandise through its online store. We want customers to feel confident purchasing from us and strive to provide fair and transparent return and refund practices consistent with applicable consumer protection laws.

Customers may request a return within thirty days of delivery provided that the product remains unused, is returned in its original packaging, and is accompanied by proof of purchase. Some products may not be eligible for return if they have been installed, modified, customized, or otherwise altered after delivery. If a return is approved, refunds are typically issued to the original payment method after the returned item has been received and inspected. Shipping charges are generally non-refundable unless required by applicable law or where a product arrives damaged or defective.

Many products sold through the Charging Cities website are manufactured by third-party suppliers and may include manufacturer warranties that apply independently of Charging Cities. Warranty terms, duration, and conditions vary depending on the product and manufacturer. Customers should review product documentation for specific warranty coverage. Charging Cities warrants that products sold through its store will be free from material defects at the time of delivery but cannot guarantee performance where products have been improperly installed, modified, or misused.

Certain electrical products offered through the Charging Cities store, including EV charging equipment or related electrical components, may require professional installation. Customers are responsible for ensuring that such products are installed in accordance with manufacturer instructions and applicable electrical codes by qualified professionals. Warranty practices associated with products sold through this website are intended to comply with the requirements of the Magnuson–Moss Warranty Act, which governs consumer product warranties in the United States.

Limitations of Liability

Charging Cities works to provide reliable services, accurate product information, and a secure online environment. However, use of this website and products purchased through it is undertaken at the user’s own discretion. To the fullest extent permitted by applicable law, Charging Cities LLC shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

While Charging Cities strives to maintain reliable website operation and charging services, we cannot guarantee that our systems will always operate without interruption or error. Charging Cities is not responsible for damages that may result from improper installation, modification, or misuse of products purchased through this website. Electrical equipment, including EV charging devices, involves inherent electrical risks and should be installed and operated in accordance with manufacturer instructions and applicable safety standards.

Nothing in this statement is intended to limit consumer rights or remedies that cannot be limited under applicable law. Charging Cities is committed to operating its website and services in a manner consistent with federal consumer protection requirements, including those enforced under the Federal Trade Commission Act, which prohibits deceptive or unfair business practices. Use of the Charging Cities website and services is governed by the laws of the State of California and applicable federal law.